Four promises behind every booking.

Every request is reviewed by me before any payment is requested. I look at the report and the format you've selected and decide whether the case is a good fit for what this service can actually do.

If your case isn't a fit — whether it falls outside the educational scope, calls for urgent clinical attention, or simply isn't something I can helpfully add to — I'll let you know directly, and you won't be charged. The fit review is part of how I keep this service from wasting your time or your money.

Life happens. If you need to move your session for any reason, send a note before your scheduled time and I'll find a new slot that works. There are no rescheduling fees and no limits on how many times you can reschedule.

If a case is being repeatedly rescheduled in a way that suggests it isn't going to happen, I reserve the right to end the engagement.

If you cancel before your session is completed — or if I need to cancel for any reason — send me a note. I review every refund request personally and respond within 3 to 5 business days. Cancellations made in good faith are refunded in full.

There's no form to fill out and no support queue to wait in. You write to me, and I respond.

Even with the best preparation, sometimes a session doesn't land the way it should. Maybe a question went unanswered, the explanation didn't connect, or you walked away feeling like you didn't get what you came for.

If that happens, send me a note within 7 days of your session. I'll personally review what happened and respond within 3 to 5 business days — typically with a no-charge follow-up walkthrough, a refund, or whatever combination makes sense for the situation. There is no form and no committee.